Privacy
Policy
We believe in ensuring transparency of our
processes.
When a customer comes to us for a loan or
a mortgage, he is obliged to divulge a few
information about him/ her and about his/ her finances. This
information is used for finding a suitable product for him/
her.Under The Data Protection Act we are required to tell
the customers about how the information gathered about them
is going to be employed.
First the information is used to make an inquiry regarding
the reliability of your credit. Second it
is used to find the best product for the customers.
It is for this that you may be contacted about your interest
or other information. This information will help us be clear
about your choices. But it is purely optional on your part
to answer them.
We don’t divulge your information to any companies outside
our Group, without your consent. Particularly marketing companies,
who utilize this information to make marketing advances to
you.
We carry out an investigation of your credit by a
certified credit assessment agency. This takes place
if you are going for a mortgage or a personal loan. Under
the law we are obliged to disclose certain information about
our clients to some specific legitimate bodies. This is done
with the intention to check crime and track the people responsible
for the criminal activities.
- Your e-mail address and any communication from your side
will be recorded.
- You will be contacted for certain processes, unless there
is an express request about not contacting you.
- Your e-mails are protected using the secure e-mail form
(new window), thus making sure that confidentiality is maintained.
- The telephonic communication with you maybe recorded
for future proceedings.
- our personnel is individually accountable for maintaining
customer privacy
- You may have to give sensitive information regarding
yourself. But your consent will be taken before using this
information.
- You are always welcome to provide any feedback about
any shortcomings in our privacy policy.
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