Frequently Asked
Questions
(Q) Can I make
overpayments?
(A) Sorry, but we don’t accept extra payments/overpayments
on the loan that you are taking. The APR and the monthly payments
are fixed at the very beginning of the loan process. We can
only accept the monthly payments, or payment in full to settle
the loan early.
(Q) Can I have
an early settlement figure?
(A) Because of our commitment to the confidentiality of a
customer, we do not send an early settlement figure through
an email. A customer can know this figure through our loans
customer service line.
(Q) Am I entitled for a payment
holiday?
(A) We don’t offer any payment holiday, because our
loans are based on a monthly repayment figure. However if
the authorities are convinced about your financial condition,
they may work out an alternative arrangement.
(Q) Can I apply for a loan,
even though I am not a homeowner?
(A) We offer unsecured loans at very attractive rates of interest.
So it doesn’t matter if you are not having a home to
keep as collateral.
(Q) How long can I take to pay
back my loan?
(A) The loan repayment period varies from 2 to 7 years, depending
on your personal and financial circumstances.
(Q) Can I switch over to a lower
rate than what I am paying now?
(A) Immediately after you apply online, you are sent a confirmation
that we have received your details. Decision on your application
is taken within 24 hours.
If the decision is in positive, an agreement is sent to you
for checking the details. As soon as you sign the agreement,
we make the final checks and confirm the finalization of the
loan. You receive the money through cheque or through your
nominated bank account by BACs.
(Q) Can I switch over to a lower
rate than what I am paying?
(A) The rate is fixed for the term of the loan. So you can’t
switch over to a new lower rate of interest. If you like to
take out another loan or borrow additional funds, you may
have to apply again. You may qualify for the new rate depending
on your circumstances and the loan amount you are applying
for.
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